Job Description

Administrator – Infrastructure Support

Location : On-site, Covington, LA

Schedule: Standard business hours with occasional after-hours support for critical events.

An industry-leading provider of mission-critical communications is growing its corporate IT team and needs a Infrastructure Support Administrator who thrives on hands-on hardware support, secure device deployments, and cross-functional teamwork. In this role you will keep hundreds of employees connected and productive, supporting operations that span the globe while working from a close-knit office on Louisiana’s Northshore.

What’s in It for You

• Have a clear effect on a program that links people and resources no matter where they are on the planet.
• Guidance from senior engineers plus opportunities to branch into server, network, or cloud specialties.
• Competitive compensation, full health benefits, and generous paid time off.
• A collaborative culture that values initiative, knowledge sharing, and continuous improvement.

Key Responsibilities

• Image and roll out Windows 11 laptops and desktops with an enterprise deployment tool, guaranteeing consistent builds and minimal downtime.
• Be the first‑stop provider for on‑site equipment exchanges, troubleshooting, performance upgrades, and warranty‑covered fixes right at each employee’s desk.
• Keep an eye on the overall journey of IT hardware, covering identification, periodic checks, and eventual retirement.
• Manage the installation, transfer, or refresh of desktops, meeting‑room gear, and ancillary devices whenever a workspace shift or technology upgrade occurs.
• Administer and secure user identities across Active Directory, Entra ID (Azure AD), Microsoft 365, and other SaaS platforms.
• Employ simple scripts to handle regular deployment, configuration, and reporting tasks, which in turn accelerates issue‑resolution times.
• Maintain clear documentation—runbooks, knowledge-base articles, and ticket updates—so issues remain fixed.
• Shield user information by generating profile snapshots and conducting selective data recoveries.
• Partner daily with end users and the cybersecurity team to keep systems aligned with evolving business and compliance needs.
• Deliver approachable, face‑to‑face assistance, turning the IT support zone into a pleasant, rapid‑response hub for any unexpected issues.

Preferred Qualifications

• Experience supporting Windows‑based desktops and systems.
• Demonstrated mastery of Windows imaging, device onboarding, and managing endpoints through an MDM platform like Intune.
• Working knowledge of Azure AD / Entra ID provisioning, password resets, and group management.
• Adept at resolving technical glitches on a variety of platforms.
• Familiarity with Group Policy, PowerShell or a comparable scripting language, and a ticketing platform like Jira or ServiceNow.
• Delivers concise, helpful messages and keeps tasks on track with solid organizational habits.
• Relevant tech education or comparable on‑the‑job background.
• Ability to lift up to 30 lbs and remain at a workstation for extended periods; reasonable accommodations available.

Ready to Elevate Global Connectivity?

Submit your resume along with a brief description of a challenging imaging or automation project you have delivered. Qualified candidates will hear from our recruiting team within one week.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

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