Amazon Connect Trainer Job at Technogen, Inc., Washington DC

bm9URzJaMjU5NHp0ejhlbE9uaDF4a3c0UXc9PQ==
  • Technogen, Inc.
  • Washington DC

Job Description

Position: Technical Trainer – Cloud & Contact Center Technologies

Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)

Duration: Full-Time

Role Overview:

  • The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills.
  • The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
  • This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:

Training Delivery

  • Conduct daily onsite classroom training Monday–Friday at tribal community sites
  • Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
  • Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content
  • Lead hands-on labs, real-world simulations, and capstone projects
  • Prepare students for certification exams and internal assessments
  • Curriculum & Instructional Activities
  • Customize content based on student progress and learning modalities
  • Provide weekly scoring, performance tracking, and progress reports
  • Support students with supplemental materials, homework review, and mentoring
  • Program & Cohort Management
  • Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
  • Assist with background check coordination, certification scheduling, and candidate documentation
  • Work on-premises at designated tribal locations; housing and per diem provided
  • Travel
  • 100% travel required – trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
  • Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:

Technical Qualifications

  • 5+ years of experience in one or more of:
  • Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)
  • AWS cloud engineering (IAM, Lambda, S3, networking basics)
  • GCP Associate Cloud Engineer–level knowledge.
  • Ability to teach programming basics (Python or JavaScript preferred).
  • Experience with contact center technologies, APIs, and cloud integrations is a strong plus.

Training & Instructional Qualifications

  • 2+ years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
  • Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
  • Experience designing or modifying curriculum is highly desirable.
  • Soft Skills
  • Strong communication and classroom leadership.
  • Ability to motivate non-traditional learners.
  • Empathy, patience, and adaptability.
  • Cultural awareness when working with tribal communities.

Job Tags

Daily paid, Full time, Local area, Monday to Friday,

Similar Jobs

Compri Consulting

Telecommunications Technician Job at Compri Consulting

 ...to work in the United States without sponsorship. The Telecommunications Technician will provide support for the Mitel VoIP Telephone System as part of the Infrastructure Operations team. This role is hands-on and field-oriented, providing installation, configuration... 

bet365

SEO and Content Manager Job at bet365

 ...27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports...  ...for our customers worldwide. Job Description As a SEO Manager on the Performance Marketing team you will be responsible for... 

JSG (Johnson Service Group, Inc.)

Customer Service Representative 1 Job at JSG (Johnson Service Group, Inc.)

 ...training, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards...  ...vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal... 

Wisconsin Community Services

Security Technician Job at Wisconsin Community Services

 ...Position Summary: This position will provide unarmed security staffing at the WCS Administration Building as well as the Community Based Mental Health Programs facility. The position will provide safety and security to WCS participants, staff, and visitors in a... 

Ignite Foodservice Solutions

Corporate Chef Job at Ignite Foodservice Solutions

 ...ensuring their success is at the core of everything we do. Role Description This is a full-time, on-site role for a Corporate Chef based in Denver, CO. The Corporate Chef will collaborate with the sales team and manufacturing partners to provide culinary...