Job Description

The Spirit of the Position:

The Assistant Facilities Manager oversees the operations of a location(s) under the direction of the Facilities Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Assistant Facilities Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Schedule: This position follows a rotating two-week schedule consisting of four 10-hour shifts per week. Typical shift hours are 3:00 PM to 1:00 AM .

• Week 1: Tuesday through Friday
• Week 2: Monday, Tuesday, Saturday, and Sunday

Principal Job Duties:

• Lead, direct, and develop a team of employees at parking location(s).
• Manage, plan, schedule, train, and direct the activities of on-site employees.
• Identifying high-potential employees to support the organization’s continued growth.
• Responsible for developing client relationships and business retention.
• Organize and narrate parking management skills for Supervisors and Team Leads.
• Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and our clients.
• Ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest service thresholds and initiatives aligned with our various clients' expectations.
• Implement and complete other projects, programs, and initiatives that may arise from operating assigned location(s).
• Communicate with the local police department and emergency management teams regarding operations.
• Help assist with our event operations within LAZ Parking.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Display superior customer service and train others to engage with customers appropriately.
• Troubleshoot and fix equipment within the operation; obtained a basic level of IT troubleshooting.
• Work with and schedule vendors to help with any issues within the operation.
• Additional related duties as assigned.

Education/Experience:

• Bachelor's Degree preferred but not required.
• 2+ years in a Management role, preferred.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
• Parking management experience is preferred but not required.
• IT experience preferred but not required.

Skills:

• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Mobile:

• Multiple Locations.
• Must have personal vehicle.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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