Call Center Manager Job at Bath Concepts Independent Dealers, Phoenix, AZ

bDRUQjBwKysrSUhpeThDbU9YdHl3MFF4UUE9PQ==
  • Bath Concepts Independent Dealers
  • Phoenix, AZ

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

  • Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance

Qualifications:

  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving/exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

Job Tags

Full time,

Similar Jobs

The TJX Companies, Inc.

Senior Administrative Assistant Job at The TJX Companies, Inc.

 ...multiple calendars of appointments and meetings. Coordinates travel itineraries and process expenses. Responds to questions, requests...  ..., procedures, contract administration, and benefit programs. Assist with comprehensive documentation of action steps, communications... 

Tier4 Group

Software Engineer (IAM / Identity) 4840 Job at Tier4 Group

 ...Must Haves: Experience designing, developing, and implementing CIAM solutions integrating with various systems...  ...with business units, developers, vendors, and security engineers Integrate with third-party software and on-premises infrastructure Ensure high... 

Delta Dallas

Human Resources Business Partner Job at Delta Dallas

 ...Delta Dallas has partnered with an established healthcare service organization who has a full-time opportunity for an experienced HRBP...  ...Partner will support approximately 900 team members delivering home- and community-based services across Indiana and Ohio. As part of... 

Dynamics ATS

Warehouse Associate Job at Dynamics ATS

Warehouse Associate JOB-10045489 Anticipated Start Date Dec. 18, 2025 Location Roswell, GA Type of Employment Contract Employer Info Our client is a provider of electrical, industrial, communications, maintenance, repair and operating...

Emery Sapp & Sons, Inc.

Schedule Engineer Job at Emery Sapp & Sons, Inc.

 ...We are seeking an experienced and motivated Schedule Engineer to join our team. The successful candidate will be responsible for providing technical support and project coordination for construction projects. As a key member of our project management team, the Project...