Call Center Representative Job at Saltu Staffing, College Station, TX

bm96TDJKMjgvb3Z1ek1ldlAzNTJ3a3cvUmc9PQ==
  • Saltu Staffing
  • College Station, TX

Job Description

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in College Station. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities:

  • Answer incoming calls and electronic requests from patients, family members, and external parties
  • Register new patients and ensure accurate data entry into the electronic medical record system
  • Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
  • Schedule healthcare appointments in accordance with system and clinic guidelines
  • Interpret physician orders to schedule tests and procedures accurately
  • Provide appointment details, required preparation instructions, and payment information
  • Document patient messages and communicate them to administrative or provider staff
  • Identify urgent patient situations and escalate appropriately for triage
  • Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills:

✔ Customer Service experience required

✔ Call Center experience required

✔ Typing and computer proficiency required

✔ Medical Terminology experience is a plus

Additional Notes:

📍 Work Location: 1700 University Dr E, College Station, TX 77840

🚗 Parking Included: Yes

🎓 Certification/Degree Requirements: High School Diploma Required

Job Tags

Similar Jobs

Affinity Travels

Regional Travel Consultant Job at Affinity Travels

 ...you passionate about creating meaningful travel experiences rooted in local charm,...  ...Travels is seeking a Regional Travel Consultant to design personalized journeys centered...  ...memorable trips What We Offer ~100% remote flexibility work from home or wherever... 

LaSalle Network

Sr. Director of Technology Job at LaSalle Network

Compensation: $175,000$225,000 Benefits: Medical, dental, vision Location: Chicago, IL Work Model: Hybrid (3 days onsite) LaSalle Network is hiring a Senior Director of Technology for a growing, modern retail organization headquartered in Chicago. This...

Sparks Group

Call Center General Manager Job at Sparks Group

 ...Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery...  ...service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing... 

Heron Virtual Academy

High School Math Teacher Candidate Pool 2025-2026 - HVA Job at Heron Virtual Academy

2025-2026 High School Math Teacher Candidate Pool Heron Virtual Academy (HVA) offers a fresh start for students who need a new path to success...  ...working in a virtual environment Experience teaching in an online (virtual) and/or in a brick and mortar environment... 

Hays

Construction Project Manager - High-End Retail GC - NYC Job at Hays

 ...This firm is national and has offices on the East and the West coasts. This firm is well-established and well-respected, with a good online and social media presence. They pride themselves on repeat business with trusted clients. Currently, they are looking for a growth...