Role: Customer Care Representative / CSR - (Email & Chat Support)
Location: Plano, TX
"Full Time + Hybrid Job"
(Fresher/ Experienced Welcome)
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...checks and direct deposit notices for delivery and distribution. Compile, distribute and File W-2s. Transmits payroll reports to banks, communicates with banks regarding payroll discrepancies and reviews Positive Pay files daily. Prepare and submit union dues,...
...where such considerations are bona fide occupational qualifications permitted by law. A little about us... Role : Cloud Infrastructure Engineer -AWS Location : Alpharetta, GA/Berkeley Heights, NJ Job Description: Position Summary: As a Cloud...
...Resident of one of the approved states listed above. ~ Ability to work business hours MonFri and maintain professional phone etiquette... ..., Insurance preferred. Positions could be remote, work from home or if in the Fargo or Sioux Falls area could be in office. Client...
...leadership potential to join our growing team! Were passionate about developing talent from within every team member starts at the entry level, learning the fundamentals of marketing, sales, and team leadership before advancing into management roles. As a Sales &...
...Field Service Technician Opportunities Mechanical & Controls (PLC) Location: Rolling Meadows, IL Pay: Mechanical Field Service Technician: Up to $40/hr Controls Field Service Technician: Up to $45$50/hr Travel Bonus: Eligible for weekday and weekend...