Job Description

Position Summary

The Customer Service Analyst position is responsible for interacting with customers to provide information in response to inquiries about products, services and orders and to handle and resolve customer issues.

Essential Duties and Responsibilities

• Enter all manual material releases and customer orders
• Monitor and apply all running changes of product
• Monitor customer websites as required
• Respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required.
• Arrange customer expedites as required
• Work directly with Shipping to ensure customer expectations are being met
• Communicate issues that arise with customers on timely basis
• Analyze customer orders daily for accuracy (making sure all lead times are being adhered to – drop in and drop out orders) Communicate with Customer on a timely basis any issues or concerns
• Issue shipment releases as required for OEM direct (Ford, Chrysler, GMSPO and Ford Service)
• Publish missed shipments / missed dollars reports daily
• Publish On-Time-Delivery (OTD) report weekly
• Provide monthly reports to the Plant Manager as required.
• Maintain and publish all NAFTA / COO certificates
• Maintain Customer requirements for packaging requirements (forms, corrugated and returnable)
• Support and assist Quality on issues that arise.
• Issue RMA (Return Material Authorization)
• Performs other duties as assigned.

Education/Training Requirements

Associates’ degree and a minimum of three (3) years of customer service experience in an automotive manufacturing environment.

Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.

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