Job Description

Russell Tobin's client, a global manufacturing company, is hiring a Customer Service Representative in Lewisburg, TN.

Job Title: Customer Service Representative

Pay: $17/hr

Location: Lewisburg, TN

Job Type: 6 mos contract with pos of ext.

Schedule: Regular hours are Monday-Friday 8- 4:30 pm

Customer Service Representative

We are seeking a motivated and customer-focused Tier 1 Customer Service Representative to support distributors across North America, including Canada. This role is ideal for someone who thrives in a fast-paced call center environment and enjoys problem-solving, multitasking, and delivering excellent service.

Position Overview

Tier 1 Customer Service Representatives handle a high volume of inbound calls (up to 50 per day) and related system transactions. The role serves as the first point of contact for both external customers and internal teams, providing information, resolving inquiries when possible, and triaging more complex issues to Tier 2 support.

Key Responsibilities

• Answer incoming customer calls and respond to customer emails
• Provide dealer referrals and general order information
• Support customers with product inquiries related to parts and equipment
• Assist with transactional requests including orders, claims, and invoicing
• Act as a switchboard, directing calls to the appropriate department using internal databases
• Triage customer inquiries and escalate cases to Tier 2 when required
• Assist with internal customer requests and determine appropriate resolution paths
• Accurately document all interactions and transactions in company systems
• Enter up to 50 transactions per day with a high level of accuracy

Required Skills & Qualifications

• Excellent customer service orientation
• Strong verbal and written communication skills
• Ability to work efficiently in a fast-paced environment
• Strong time management and organizational skills
• Ability to analyze varied information and make sound recommendations
• High attention to detail and accuracy
• Typing speed of 60+ WPM
• Proficiency in Microsoft Office (Excel, Word)

Preferred Qualifications

• Call center experience
• Familiarity with SAP and Salesforce
• Experience with order entry and customer service systems
• Typing and call center assessment tests (preferred, not required)

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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