Customer Service Specialist Job at JOOLA, North Bethesda, MD

bm9URzJKKzUvWUR1eDhTdk9YaHh4RUl3UUE9PQ==
  • JOOLA
  • North Bethesda, MD

Job Description

JOOLA is for looking for an experienced Seasonal Customer Service Specialist with a passion for growth and interest in pickleball and table tennis!

We are seeking a dynamic and results-driven Customer Service Specialist to join our team for the busy season. In this temporary role, you’ll play a key part in supporting our growing pickleball business—driving and nurturing new opportunities while maintaining strong relationships with existing clients throughout the season.

Responsibilities:

  • Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services.
  • Order Processing: Assist in processing consumer orders through mult`iple communication channels (email, phone, web) and provide order confirmations.
  • Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity.
  • Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information.
  • Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services.
  • Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system.
  • Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays.
  • Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues.
  • Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image.
  • Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement.

Qualifications:

  • High School diploma or equivalent
  • 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment.
  • Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite
  • Experience with CRM software (Salesforce) is a plus

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Job Tags

Temporary work, Summer work, Seasonal work, Work at office,

Similar Jobs

Kansas Coalition Against Sexual and Domestic Violence

Training Coordinator Job at Kansas Coalition Against Sexual and Domestic Violence

 ...Position: Training Coordinator Responsible to: Director of Education and Training Primary Responsibilities: The Training Coordinator supports KCSDVs mission by coordinating trainings, managing related logistics, and serving as the primary administrator for Coalition... 

Feyen Zylstra

Safety Intern Job at Feyen Zylstra

 ...Safety Intern - Charleston, South Carolina Feyen Zylstra is a team of hardworking doers and thinkers proud to use our brains and brawn...  ...program and is pursuing a degree in Safety Management, Occupational Health & Safety, or a related field -Incoming Junior or Senior status... 

Place Services Inc.

Director Of Operations Job at Place Services Inc.

 ...Place Services, Inc. has an immediate need for a Director of Operations to be based out of our corporate HQ in Canton, GA. Who We Are: Place Services Inc. is a leading commercial construction company with our headquarters based in Canton, Georgia. Since 2... 

Confidential

Data Analyst Job at Confidential

 ...passion for turning insights into action? Do you love diving deep into spreadsheets and unearthing valuable trends? We're looking for a Data Analyst to join our team and help us make smarter decisions! Responsibilities Analyze and Interpret Data: You'll be a data... 

Career Group

Household Manager/Personal Assistant to Family Job at Career Group

 ...create timelines or plan much bigger projects ~ You can keep up with very high functioning, fast workers. ~ You probably buy your Christmas presents in August. ~ Friends ask you to organize their closets or their finances. Please submit your resume to apply!...