Job Description

Position Overview

We are seeking an experienced and forward-thinking Delivery Manager to lead a team of professionals specializing in the implementation of mission-critical airline operations products. The ideal candidate brings a blend of strong delivery leadership, deep domain knowledge and proven experience supporting implementation teams through setup, configuration, testing, and cutover.

This role requires exceptional people management skills, structured delivery oversight, and the ability to drive process improvement across globally distributed teams. The Delivery Manager will ensure successful execution of complex implementation projects, meeting scope, timeline, and quality expectations while delivering measurable value to airline clients.

Key Responsibilities

• Lead, mentor, and manage a geographically diverse team of technical and functional consultants.
• Conduct regular project reviews, providing strategic guidance and corrective actions to support on-time, on-budget, and high-quality delivery.
• Define, standardize, and improve implementation methodologies, best practices, and delivery frameworks across projects.
• Collaborate closely with stakeholders to manage expectations, articulate business value, and support scope negotiation.
• Drive budget forecasting, resource planning, utilization tracking, and delivery performance reporting.
• Identify, escalate, and mitigate delivery risks across a portfolio of complex implementation initiatives.
• Foster a culture of accountability, continuous learning, and delivery excellence across the team.

Required Qualifications

• 8+ years of experience in Professional Services, Consulting, or Product Delivery.
• 3+ years in a people management or delivery leadership role.
• Strong, practical domain knowledge in airline operations, with expertise in at least one of the following:

Crew Management (pairing, rostering, tracking, crew pay processes)

Flight Planning (dispatch operations, fuel optimization, operational control)

• Demonstrated success delivering large-scale enterprise software implementations
• Strong project management capabilities, including familiarity with methodologies such as PMP or equivalent frameworks.
• Excellent communication, leadership, and stakeholder management skills, with the ability to guide cross-functional teams.

Preferred Qualifications

• Advanced degree in Engineering, Aviation, Business, or a related field.
• Prior experience implementing enterprise software used in airline operations (e.g., platforms from CAE, Sabre, Jeppesen, or equivalent).
• Experience in organizational change management within airline environments.

Who Will Succeed in This Role

Candidates who excel in this role are strong people leaders, structured in their delivery approach, and capable of driving process improvement across multiple implementation streams. They bring credibility in the aviation domain and can collaborate effectively with business, operational, and technology stakeholders across large airline organizations.

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