Director of Operations Job at Host Pros LLC, Cleveland, OH

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  • Host Pros LLC
  • Cleveland, OH

Job Description

Host Pros is Northeast Ohio’s #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don’t Compete, Dominate • Always Be Curious • It’s Never Just Business • Unreasonable Hospitality .

We’re looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.

What You’ll Do

  • Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
  • Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
  • Communicate proactively with clients; handle escalations with professionalism and calm.
  • Ensure every property meets Host Pros’ standards for quality, safety, and hospitality.
  • Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
  • Manage vendor relationships; recruit and evaluate teams and tradespeople.
  • Anticipate issues before they happen (weather, seasonality, property quirks).
  • Lead operational meetings and drive process improvements as we scale 50%+ in the next year.

What Success Looks Like

  • Review scores of 9.70+ across 80+ listings
  • Smooth, predictable operations with minimal surprises
  • Direct reports consistently hitting goals
  • High client satisfaction and trust
  • Strong team alignment with Host Pros values

What We’re Looking For

Leadership & Communication

  • Proven experience managing people in a fast-paced, service-focused environment
  • Strong communicator; confident having hard conversations
  • High emotional intelligence and calm under pressure

Skills & Experience

  • Operations, hospitality, STR, or property management experience preferred
  • Strong problem-solver; comfortable making decisions independently
  • Tech-savvy and quick to learn new platforms
  • Basic knowledge of home systems (HVAC, plumbing, electrical) a plus

Logistics

  • Based in Northeast Ohio with reliable transportation
  • Works Wednesday–Sunday; available for urgent issues

Compensation & Benefits

  • $70,000–$80,000 base salary
  • Performance-based bonus
  • Health, dental, vision insurance
  • Paid time off

Job Tags

Temporary work,

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