Job Description

About Oikos:

Oikos Property Group is a family-owned real estate management company based in Gap, Pennsylvania. Our name “Oikos” — the Greek word for “home” and “family” — reflects our mission to treat every resident and property with integrity, care and community-minded service. We pair industry experience with a forward-thinking approach to technology and customer experience.

Position Overview:

The Director of Operations is a hands-on leadership role responsible for managing and executing the daily operations of Oikos Property Group while ensuring efficiency, stability, and growth. Reporting directly to the CEO , this position requires a balance of strategic thinking and hands-on execution across management, leasing, customer service, legal matters, and business development.

As a small business, this role requires an individual who is not only capable of making higher-level operational decisions but is also willing to roll up their sleeves and handle essential day-to-day tasks to keep the business running smoothly.

Key Responsibilities

1. Operational Execution & Leadership

• Handle daily administrative and management tasks directly.
• Identify and solve operational inefficiencies, improving workflows.
• Identify and implement cost-saving measures to improve profitability.
• Develop and implement operational strategies that align with the company's goals.

2. Business Development & Technology Implementation

• Research and implement new tools, software, and processes for efficiency.
• Continuously improve existing procedures to streamline operations, developing and maintaining sop’s
• Evaluate and introduce technology solutions to improve property management and communication.

3. Customer Service & Tenant Relations

• Oversee all resident communication, addressing concerns and service requests.
• Respond to inquiries via phone, email, and text.
• Mediate tenant issues and maintain positive relationships with residents.
• Handle customer feedback, complaints, and follow-up communications.
• Future potential of overseeing and working with an administrative assistant

Qualifications & Skills

• Experience: Strong background in business operations.
• Hands-on Approach: Willing to handle both higher-level strategic tasks and day-to-day execution.
• Technology Proficiency: Ability to manage property management software, CRM tools, and financial systems.
• Problem-Solving Ability: Able to quickly address and resolve operational challenges.
• Strong Communication: Ability to manage tenant relations and customer service effectively.
• Time Management: Highly organized, able to multitask and manage various responsibilities.

This role is ideal for a self-motivated and resourceful individual who thrives in both leadership and hands-on execution. The Director of Operations will play a crucial role in keeping the business running smoothly while driving improvements and growth.

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