Job Description

If you're driven by a company mission that prioritizes health and well-being across the U.S., this is an exciting opportunity to collaborate with industry pioneers while making your mark in Oak Brook! As the General Manager, you will play a crucial role in optimizing operational efficiency, ensuring seamless processes, and upholding the company's core values and mission. With a deep commitment to enhancing lives, you will lead initiatives that improve overall performance while delivering the highest level of service to drive financial success. Your leadership will directly influence the organization's growth, impact, and long-term success.

Your Impact

A dynamic leader with extensive experience in managing premium operations, driving revenue growth, and enhancing customer engagement. This role is responsible for executing high-impact operational strategies, including membership acquisition and retention, staff leadership, and overall revenue optimization. Additionally, you are committed to driving and modeling exceptional customer service, ensuring a premium experience that fosters loyalty and satisfaction while maximizing profitability and long-term business success.

Responsibilities

• Manage, support, and cultivate positive relationships with patients, healthcare providers, team members, internal and community stakeholders.
• Actively contributes to generating location-specific business in collaboration with the sales/marketing.
• Collaborate with other leaders in the company to develop and execute strategic plans.
• Safeguard the smooth and efficient execution of operational procedures through effective leadership, enabling the team to deliver exceptional customer service.
• Actively develop team members and conduct consistent employee reviews and performance evaluations — uphold positive team morale consistently.
• Guarantee that all patient care and services not only meet but also surpass regulatory and industry standards.
• Provide oversight for all facility employees, including NP’s, RN’s, and Front Desk Receptionists.
• Manage the financial performance of the facility for financial sustainability.
• Stay updated on legal compliance, safety regulations, and evolving safety measures.
• Ensure a safe and secure environment for both patients and staff within the facility.
• Supervise the presentation and maintenance of the facility, ensuring aesthetic appeal, proper functionality, and prompt resolution of maintenance issues.
• Lead and manage the daily operations of the healthcare facility.
• Oversee and manage staff, including physicians, nurses, and administrative staff.
• Ensure that all patient care and services meet or exceed regulatory and industry standards.
• Manage budgets to ensure the financial sustainability of the facility.
• Carry out strict adherence to HIPAA regulations regarding patient privacy.

What You’ll Bring

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
• 3+ years of experience in healthcare or hospitality management, preferably in a clinical setting.
• Demonstrated ability to lead and manage a team of healthcare professionals.
• Strong financial management skills and experience.
• Thorough knowledge of HR-related business practices; recruiting, timesheet auditing, coaching, etc.
• Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
• Effective liaison with a diverse range of internal and external stakeholders.
• Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.
• Familiarity with healthcare regulations and industry standards. Strong business acumen.
• Capacity to work both independently and collaboratively within a team.
• Naturally outgoing and friendly demeanor.
• Proficient in technology and resourceful in its application.

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The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

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