Job Description

GUEST COORDINATOR

Division/Department: General MedSpa/Spa

Level: Entry

Reporting Relationship: MedSpa President(s), Director

Location of Employer: San Diego

Job Classification: MedSpa/Spa Team

Compensation Structure: Hourly

Company: Sports MedSpa is a physician-owned med spa in San Diego offering a patient-centric athletic and aesthetic environment for those seeking healthy, active, and vibrant lifestyles.

Before you apply, please read carefully and note that we are looking for a go-getter, proactive, honest, flexible, and a hard worker individual with a passion for the aesthetic and athletic medicine industry. This is a part-time position that requires flexibility and great attention to detail. If you think this describes you, please read it through and complete the application. We can't wait to meet you!

Professional Objectives: To perform all aspects of the position with precision and excellence, from supervising employees, Check-in and Check-out, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the medspa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets, while making sure the medspa runs smoothly.

Position Activities and Responsibilities:

· Displays masterful knowledge of med spa/spa experiences and menu

· Maintain a pristine and sanitary clinic environment to ensure the safety and comfort of clients and staff

• Provide proper employee orientation and training to ensure high-quality service delivery
• Create and maintain an organized and efficient work environment
• Do cold calls
• Develop and execute sales strategies to increase revenue
• Monitor inventory levels and order supplies as needed
• Ensure compliance with health and safety regulations
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Develop promotional campaigns to attract new customers
• Create Newsletters Monthly
• Manage the office budget and the materials the office needs
• Utilize time management skills to prioritize tasks effectively
• Supervise day-to-day operations.
• Provide top-notch customer service.
• Able to maneuver through the software program quickly and effectively
• Accurately enters point of sale data
• Efficient at lead management
• Efficient at making reservations, check-in and check-out, and rebooking
• Familiar and knowledgeable with medspa inventory
• Assists with inventory management and other organizational tasks as needed
• Promotes medi spa/spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
• Provides gracious medi spa/spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations area
• Great phone management skills
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all Daily Success Planning meetings and other general and team meetings
• Prepares promotion presentation and display
• Collect leads from the events and transfer these data into business softwares
• Mentors/trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieve targets
• Asks for Social Media likes and testimonials
• Ask for Google Reviews
• Answer to leads on Social Media and Website (follows, people who watch the stories, people who likes the posts, and more)
• Informs team members of cross-marketing opportunities
• Treat all team members professionally
• Promote the business outside of work – refer customers into the business

· Desired Qualifications:

• Minimum 1 years of Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or college
• Previous front desk experience at a medspa is preferred
• Excellent organizational skills and follow-through
• Detail-oriented
• Computer skills and aptitude for mastering medi spa/spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the med spa/spa menu
• Passion for Med Spa culture
• Able to multi-task and improvise on the spur of the moment

· Behavioral Characteristics:

• Does work with minimal or no supervision
• Team Player
• Honest
• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about medi spa/spa
• Seeks out knowledge and enjoys learning/strives for professional growth

Additional Abilities:

· Knowledge and good skills in Medi Spa/Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines, Meta, Canva, Mailchimp, Wordpress, Mangomint, etc.

Send us an email at info@sportsmedspa.com with your Resume, a brief Cover Letter, and your References. Please write “Guest Coordinator Position Application” in the Subject of the email.

• All qualified applicants will receive consideration without regard to race, age, color, sex, religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

Pay: Between $20 - $25 per Hour

Number of Hours: 8-24 Hours a week (Part Time)

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