Job Description

Job Title: Import Manager

Location: Long Beach, CA

Pay Range - As per candidate expectations

About the Role:

As the Import Manager for Customs Brokerage Operations, you will play a key role in driving the growth, efficiency, and overall development of the Customs Brokerage function at our Long Beach Branch Office. This position requires a seasoned industry professional with demonstrated expertise and a strong track record of success. The ideal candidate will establish and maintain best practices, ensure regulatory compliance, and progressively build and lead a high-performing team.

Key Responsibilities:

• Oversee the delivery of comprehensive Customs Brokerage services to ensure customer satisfaction and operational excellence.
• Develop, implement, and continuously improve Customs Brokerage policies, procedures, and internal controls.
• Provide expert guidance on U.S. Customs laws, regulations, and related compliance requirements to both internal stakeholders and external customers.
• Document, map, and regularly review company process flows to identify opportunities for efficiency and process improvement.
• Monitor and manage U.S. Customs rejections, requests for information, and other regulatory inquiries to ensure timely resolution.
• Address and resolve customs-related issues, including import compliance concerns.
• Lead, mentor, and develop a team of Customs Brokers and Entry Writers to support operational growth.
• Stay informed of regulatory changes, government requirements, and industry developments affecting Customs Brokerage operations.
• Ensure full compliance with applicable laws, regulations, other government agency requirements, and internal company standards.

Ideal Candidates -

· Bachelor’s degree is strongly recommended for this applying

· U.S. Customs Broker License MUST

· 7+ years’ experience in Customs Brokerage Operations

· Strong understanding of US Customs and related laws, regulations and requirements

Thank You

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