Job Description

IT Support Engineer I (Tier 1 Support) – Project-Based

Location: Englewood, CO

Duration: 4-Months

Overview:

The IT Support Engineer I provides first-line technical support for client employees across retail stores, dealerships, call centers, distribution centers, and corporate offices. This entry-level role focuses on incident triage, basic troubleshooting, and delivering exceptional customer service through the ServiceDesk. Working under direct supervision, the engineer ensures quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach.

Project Focus:

This position is primarily dedicated to supporting a project that involves replacing thin clients across multiple locations.

Key Responsibilities:

• Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Log all incidents and requests accurately in the ITSM platform.
• Escalate complex issues to Level II-IV support or appropriate technical teams.
• Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.).
• Follow documented SOPs and knowledge base articles to ensure consistent support delivery.
• Maintain strong communication with end users to provide timely updates and confirm issue resolution.

Qualifications:

• Experience: 1–2 years of IT support or helpdesk experience.
• Technical Skills:
• Basic understanding of Windows 10/11, Active Directory, and Office 365.
• Familiarity with ticketing systems and remote support tools.
• Soft Skills: Excellent communication and customer service skills.
• Preferred: A+ certification or equivalent experience.
• Other Requirements: 90% travel required; must have a valid driver’s license.

Work Environment:

• Fast-paced, customer-focused IT support environment.
• Frequent travel to various client locations for thin client replacement project.

Compensation: $28-32/hr

Benefit Offerings:

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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