Job Description

HSS is the largest staffing agency focused on hospitality staffing. We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more.

HSS is recruiting for our client in Downtown Washington DC for a energetic Mail Services & Global Logistics Manager for a busy entertainment and educational organization.

Job Title & Location

Mail Services & Global Logistics Manager

Location: Washington, D.C.

Description:

The Mail Services & Global Logistics Manager is responsible for the comprehensive management and oversight of distribution operations, with a primary focus on the Mailroom, Loading Dock, and Document Center. This role ensures the smooth, efficient, and secure flow of all incoming and outgoing materials. Responsibilities include planning, scheduling, and coordinating distribution activities, ensuring compliance with mailing regulations, and maintaining operational best practices.

This position is ideal for someone who thrives in collaborative environments and is willing to support teams across various projects. Success in this role involves strong communication, cross-functional teamwork, and adaptability in a fast-paced operational setting.

Responsibilities Include:

Operations and Staff Management (40%)

• Oversee daily operations of the Mailroom, Document Center, and Loading Dock, ensuring timely and accurate processing, sorting, and delivery of mail, packages, and freight.
• Plan, assign, and review the work of eleven (11) team members, including five (5) direct reports. Provide training, direction, and performance feedback to maintain a productive team environment.
• Manage and monitor access to the Loading Dock, ensuring authorized personnel only and maintaining a secure and clear workspace.
• Create schedules to ensure consistent coverage for deliveries and shipments.

Vendor and Stakeholder Management (35%)

• Negotiate with vendors to secure favorable services and pricing for shipping and freight needs.
• Reconcile and approve all charges on incoming and outgoing freight and courier shipments.
• Collaborate with internal departments to support their distribution needs and ensure high levels of customer service.
• Coordinate with outside vendors and event teams for special event deliveries and pick-ups to minimize operational disruption.
• Work with building tenants to support their mail and distribution needs.
• Support development and management of department budgets and allocate resources effectively.

Compliance and Special Shipments (25%)

• Coordinate complex and special freight shipments, including international and high-priority deliveries, ensuring precise and secure handling.
• Stay current on domestic and international mailing regulations by attending seminars, conducting research, and networking with industry professionals.
• Train staff on new postal regulations and operational procedures to maintain compliance and operational efficiency.

What You’ll Bring:

Education

• Bachelor’s degree preferred, or equivalent combination of training and professional experience.

Experience

• 5+ years supervising high-volume shipping, mailing, and loading dock operations.
• 3+ years of experience in a management role.

Skills

• Excellent communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong leadership and team motivation skills.
• Strong negotiation and vendor management abilities.
• Ability to multitask and manage competing priorities.
• Self-motivated with minimal supervision.
• Flexibility to meet operational demands.

Collaboration & Teamwork

• Support various teams as needed, covering for breaks, absences, or high volume.
• Assist with general museum or public space tasks as needed, including visitor support and event setup/breakdown.

Supervision

• Responsible for managing a team of eleven (11), with five (5) direct reports.

Compensation

The pay range for this position is $85,000-$90000 . This range represents the minimum and maximum pay that Hospitality Staffing Solutions reasonably and in good faith believes it will pay for this role at the time of posting.

Benefits

This is a Direct Hire position with our client. The client offer GREAT Benefits that includes:

Our client offers medical, dental and vision insurance for their employees.

In addition to disability, life, critical illness, and accident insurance.

• Short-Term and Long-Term Disability coverage
• Parental Leave, Tuition Assistance Program and Professional Development opportunities
• Supplemental Life and Accident Insurance
• 401K plan with a 50% match up to the first 8%
• Paid Time off 15 days 1st year, including 10 sick days, 12 paid holiday and a Closure between 12/25-12/31
• and much more, apply to find out details!

Application Process & Deadline

You can apply for this position or additional opportunities by visiting:

Applications will be accepted until the position is filled.

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.

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