Job Description

We are seeking a dynamic, hands-on Operations Manager to oversee a diverse portfolio within our family owned holding company. This role provides operational leadership across 12–15 multifamily properties, a high-volume café, and five boutique retail locations (clothing, home goods, and toys). The Operations Manager will work directly with the President and play a critical part in driving performance, improving processes, and supporting employees across each business line.

If you love variety, thrive in a fast-paced environment, and enjoy balancing strategic oversight with day-to-day operations, this role offers a rare opportunity to make an impact across multiple growing businesses.

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What You’ll Do

Real Estate (Multifamily)

• Oversee operations for 12–15 local properties; directly manage some and support/coach property managers at others.

• Drive strong occupancy, resident satisfaction, and property performance.

• Manage vendor relationships, maintenance standards, budgets, and capital improvements.

• Ensure all properties meet safety, code, and regulatory requirements.

Café Operations (High Involvement)

• Provide direct daily oversight of café leadership and staff.

• Support staffing, training, food safety, quality control, scheduling, and inventory.

• Monitor financial performance, including margins, labor, and costs of goods.

• Maintain brand standards and exceptional customer experience.

Retail Operations (5 Stores)

• Provide indirect oversight to store managers across clothing, home goods, and toy retail locations.

• Review sales trends, staffing needs, inventory planning, and merchandising execution.

• Support store leaders in meeting operational and financial goals.

Company-Wide Leadership

• Serve as the central operational hub across all business units.

• Build and improve SOPs, reporting processes, and communication between teams.

• Assist with budgeting, forecasting, and special projects such as openings or renovations.

• Recruit, train, and develop staff across divisions.

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Who You Are

• 3+ years of multi-site operations experience (property management, hospitality, retail, or a blend).

• Strong leadership and communication skills with the ability to influence across teams.

• Highly organized and hands-on; willing to be physically present at properties, the café, and retail stores.

• Comfortable balancing strategic planning with daily operational problem-solving.

• Integrity, accountability, and a genuine passion for elevating teams and creating great customer experiences.

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Why Join Us

• High-impact role with direct visibility to the President and ownership team.

• Opportunity to shape a growing portfolio of real estate, retail, and hospitality brands.

• Competitive salary + performance incentives

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How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and why this role interests you.

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