The NetSuite Administrator plays a crucial role in managing and optimizing our NetSuite environment. This individual is responsible for ensuring seamless system functionality, configuring and customizing the platform to fit business needs, and supporting end-users to optimize their use of the system.
This role is administrative/support-focused — troubleshooting, training, system configuration, reporting, and documentation — but also provides a unique opportunity for career growth as the company scales.
The ideal candidate will be a problem-solver with strong technical knowledge of NetSuite ERP and SuiteCommerce, as well as excellent communication skills to collaborate with
cross-functional teams including finance, account management, warehouse operations, and sales.
Key Responsibilities
· Administer and support NetSuite and SuiteCommerce applications, ensuring optimal system performance and stability.
· Develop, document, and implement standard operating procedures and user guides for NetSuite.
· Serve as the first line of support for NetSuite ERP and SuiteCommerce users, troubleshooting issues and ensuring minimal disruption to business operations.
· Configure and maintain NetSuite, including roles/permissions, custom fields, forms, workflows, dashboards, reports, and saved searches.
· Manage SuiteCommerce administration tasks such as catalog updates, content adjustments, user permissions, and product data integrity.
· Collaborate with external partners and developers to implement enhancements and system improvements.
· Support system updates, upgrades, and integrations by assisting with testing and documentation.
· Perform data imports and bulk updates, ensuring accuracy and consistency across records.
· Develop user documentation, training materials, and provide hands-on training to internal teams.
· Proactively identify opportunities to improve workflows, reporting, and system usability.
· Perform system audits and compliance reporting to ensure compliance with data integrity, security standards, and applicable policies.
Qualifications
· 2–5 years of hands-on experience administering and supporting NetSuite ERP (required).
· Experience with SuiteCommerce administration (or strong ERP/eCommerce support background with willingness to learn).
· Knowledge of SuiteScript, SuiteFlow, and other NetSuite customization tools.
· Proficiency with creating saved searches, reports, dashboards, and KPIs.
· NetSuite certifications (Administrator, SuiteCommerce, or ERP Consultant) are highly desirable.
· Familiarity with ERP modules such as supply chain, CRM, finance, or eCommerce.
· Strong skills in data management, imports, and Excel for troubleshooting/reporting.
· Excellent communication and customer service skills — able to train, document, and collaborate with finance, account management, warehouse, and sales teams.