Job Description

Job Title: Route Service Representative

Reports To: District Manager

Location: Pine City, MN

Salary Grade: $20 to $24 USD/hour

JOB SUMMARY

A Route Service Representative is the position that has been our most sought service job historically. The duties of a Route Service Representative revolve around the ability to build customer relationships and provide quality service. It can be similarly close to what a Route Service Apprentice does. The big difference between the two is that Route Service Representatives or RSRs, will have complete ownership of their route. We empower them to be the main point of contact for all route communications to overcome any customers' obstacles, since they are the people that the customers see and interact with weekly. They are also expected to stay focused on the weekly changes that the customer may demand, such as new employees who need uniforms, making sure that they don't run out of paper and soap products, and answering any billing questions that the customers may have. In this position, you are also required to work the full 40 hours.

As an RSR, you are paid based on the volume of services you provide with an overtime rate. Most of the folks that we have in this field can earn anywhere from $40,000 to $90,000. The RSRs that have been with CITY for a while do their best to build solid customer relationships and make sure that they purchase all products and services that CITY can offer, which leads them to a higher wage range.

KEY RESPONSIBILITIES

• Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive personal relationships with principal customer contacts, and maintain enthusiasm and professional attitude. Maximize customer contract term.
• Manage route to maximize efficiency, productivity, and revenue; operate company equipment safely and responsibly, and comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles. Maintain a clean driving record to ensure eligibility for coverage with an insurance carrier. Periodically review safety procedures and the Company Vehicle Manual to ensure compliance at all times.
• Maintain open communication at all times with your supervisor and the client to keep lines of communication open and for troubleshooting. Maintain and increase account revenue by selling additional products and services, and develop and implement strategies to identify new business opportunities.
• Increase account revenue – rate increases, sample product; share new business opportunities with the sales department – gather sales leads, copy of competitor’s invoicing; logo mat artwork.
• Ensure customer satisfaction.
• Maximize customer contract term.
• Maximize account profitability;
• Manage route efficiency and safety;
• Positive communication with customers, potential customers, and co-workers.
• Product knowledge: pricing types, colors, sizing, inventory control, availability, and product application.
• Paperwork: garment orders, manuals, invoice accuracy, credits, collections.
• Product management: loose load sheets, inventories, quality (stains, damage of garments), and linen supply.
• Load truck: organization, invoices, paperwork, bags.
• Account appearance: organization of rails, hanger racks, repair bags, and lockers.
• Truck maintenance: timely communication of repairs, preventative maintenance, cleanliness, and accidents.
• Ability to lift to 50 pounds frequently.
• Ability to drive a commercial motor vehicle for at least 10 hours daily.
• This position requires regular and reliable attendance.

QUALIFICATIONS

• A clean driving record and a valid driver's license are required.
• 3-5 years job job-related and/or customer service-related experience preferred
• For physical requirements, please see attachment A.
• Must be 25 years old or older.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of

personnel so classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.

Attachment A

ROUTE SERVICE REPRESENTATIVE

Physical Job Functions:

• Drive truck to accounts (30-50 stops per day);
• Unload clean laundry from truck into account’s location (use 2-wheel cart provided whenever possible);
• Sort, collect, and gather soiled uniforms, linens, mats, etc.;
• Load dirty laundry onto the truck.
• Load truck with clean laundry for the next day’s route:

1. Pull the cart full of clean laundry to the truck.
2. Unload clean laundry from the cart into the truck.
3. Push uniforms from the rail system to the rail closest to the truck.
4. Load hanging uniforms onto racks inside the truck.

Critical Physical Demands:

• Sitting:

Frequently, in a truck to drive to accounts, and up to one hour to complete paperwork.

• Walking:

Frequently, to load and unload trucks and go to accounts, and to perform other essential job functions. Distance varies.

• Bending:

Frequently, to sort, count, load, and unload laundry from the truck at various stops. UP to 90 degrees flexion.

• Trunk Rotation:

Frequently, to load, unload, sort, retrieve, and carry laundry.

• Squatting/Crouching:

Frequently, to pick up, sort, retrieve, and place laundry in bags.

• Climbing:

Frequently, up and down steps in and out of some accounts and in and out ofthe laundry truck, 30-50 stops/day.

• Reaching out/up:

Frequently, to load, unload, and hang laundry up to arm's length and 70 inches from the floor.

• Grasping/Pinching/Wrist Turning:

Continuously, to handle laundry, door handles, mats, hangers, bags, pen and paper, and to drive. Power and precision grasp.

• Finger Manipulation:

Frequently, to write and untie/tie cords on bags.

• Pushing/Pulling:

Frequently, up to 10 pounds of force is required to open and close truck doors, move clothes along the rail system, and bring laundry carts to the truck.

• Lifting/Carrying:

Continuously, up to 60 pounds to load and unload the truck, take items to and from accounts – lifting from floor to 70 inches. Distance varies.

• Use of Feet:

Frequently, to operate the brake and gas pedals on a truck and walk throughout the day to and from the truck to make deliveries and inside accounts to deliver product.

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