Job Description

Job Description:

Allstates WorldCargo is seeking an experienced logistics professional to join our team as a Senior Air Export Coordinator. This role manages and coordinates all aspects of international air export operations, requiring strong industry expertise, operational accuracy, and a commitment to customer service. The ideal candidate is detail-oriented, highly organized, and comfortable balancing fast-paced operational demands with proactive communication and problem-solving.

In this role, you will work closely with customers, airlines, cartage companies, customs brokers, and international agents to ensure that shipments move efficiently, compliantly, and profitably from start to finish.

Key Responsibilities:

Shipment Lifecycle Management

• Manage all stages of the air export process, including freight booking and scheduling
• Prepare Air Waybills (HAWB/MAWB) and related documentation
• Track and trace shipments end-to-end
• Issue arrival notices and coordinate with destination offices
• Prepare and manage pickup and delivery orders
• Ensure full TSA compliance and cargo security screening
• Complete KSMS filing and verification
• Monitor customs clearance activities with outsourced brokers
• Manage relationships with cartage providers and warehouses
• Prepare and process invoicing and shipment billing

Pricing & Compliance Management

• Follow established pricing methodologies and work with finance on billing discrepancies
• Negotiate airfreight and cartage rates with carriers and service providers
• Work with compliance teams to maintain TSA compliance
• Verify KSMS information and maintain accurate records

Operational Coordination

• Receive, review, and distribute pre-alerts and delivery instructions
• Respond promptly to rate requests and inquiries from sales teams, agents, and customers
• Plan and coordinate airfreight movements across gateways and international destinations

Documentation & Regulatory Compliance

• Prepare and submit export documentation within the TMS, including manifests, in-bond documents, cargo receipts, commercial invoices, packing lists, and country-specific forms
• Review invoices and manifests for compliance with tariffs and customs regulations
• Maintain adherence to TSA, IATA, IACSSP, hazardous materials, IMO, and FMC requirements

Customer Service & Communication

• Build and maintain strong working relationships with customers, agents, and vendors
• Provide timely shipment updates and proactively resolve service issues
• Provide detailed in-transit reports and respond to freight solicitations professionally

Performance & Team Contribution

• Manage airfreight accounts from start to finish with accuracy and professionalism
• Meet or exceed performance metrics including profitability, load count, and on-time delivery
• Maintain accurate and timely data entry within the TMS
• Support a positive, collaborative team environment and contribute to continuous improvement initiatives

Requirements:

Education & Experience

• Minimum of 8 years of experience in air export operations within a freight forwarding or logistics environment
• Strong background in international documentation and export compliance
• In-depth understanding of Incoterms, TSA, IATA, and U.S. Customs export regulations
• Experience with rate negotiations and carrier/agent relationship management

Skills & Competencies

• Strong organizational and multitasking abilities with excellent attention to detail
• Effective written and verbal communication skills with a customer-focused mindset
• Ability to problem-solve and manage deadlines in a fast-paced environment
• Proficient in TMS platforms and Microsoft Office Suite (Excel, Word, Outlook)
• Able to sit, type, and communicate by phone for extended periods
• Team-oriented with a proactive approach to collaboration and improvement

Benefits:

• Medical, Vision, and Dental Insurance
• Basic Life and AD&D Insurance
• Company-paid Long-Term Disability
• Company-paid Short-Term Disability
• Paid Vacation & Holiday Pay
• Paid Sick Time Off
• 401(k) Plan with Employer Matching
• Health FSA and Dependent Care FSAs Available
• Additional Optional Benefits Available Including Commuter Benefits, Pet Insurance, Renters Insurance, and Pharmacy Discount Program

Allstates WorldCargo is an equal opportunity employer.

About Us:

Allstates WorldCargo is one of the most established freight forwarders in the country. Founded in 1961 and recently named one of Inbound Logistics’ Top 100 3PL Providers, we deliver reliable, scalable logistics solutions across air, ocean, ground, and final mile.

Headquartered in Orlando, FL with 50 offices throughout North America and a global network that supports every major market, we combine decades of experience with forward-thinking technology to create solutions for our clients.

At Allstates, innovation is part of who we are. We encourage our team members to bring new ideas, challenge the status quo, and help us continue to grow and evolve. We believe in trust—our people are empowered to do their jobs and take ownership of their work. Collaboration, accountability, and creativity are the cornerstones of our culture.

As a stable organization with a strong record of customer satisfaction, we’re committed to long-term growth for our company, our customers, and our employees. Many of our team members have been with us for decades, with an average tenure of nearly 20 years.

If you’re looking to join a company that values innovation, teamwork, and trust, we encourage you to explore opportunities with Allstates WorldCargo.

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