Service Desk Analyst Job at Insight Global, San Diego, CA

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  • Insight Global
  • San Diego, CA

Job Description

Location:

  • 100% Remote

Duration:

  • 2 month contract potential extension but no conversion

Hours:

  • 8 hours a day but could be 7-4pm, 8:00pm-5:00pm or 9-6pm. PST Hours
  • The schedule slightly changes based on week but the individual will know well in advanced.

Requirements:

  • 3+ years of experience as a Service Desk Analyst
  • Experience in a healthcare setting
  • Experience with Microsoft
  • Some understanding of Epic (Coming from a hospital that uses epic is just fine)

Day to Day:

  • A healthcare system in California is looking for an experienced IT Support Specialist to provide first and second-level technical support for our organization. The ideal candidate will handle incoming calls, route tickets, and resolve issues related to Epic Networks software, password management, and other technical concerns. Additionally, This role focuses on resolving issues related to Epic Electronic Medical Record (EMR) systems, network connectivity, and user account management.

Job Tags

Contract work,

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