Job Description

About the Company:

Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community. Learn more here: LinkedIn- Our Community

About the Role:

The Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company’s’ strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

Responsibilities:

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Supports and executes all product, visual and marketing directives, and maintains standards set by the company
• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
• Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Accountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Creates shortage action plans to minimize loss and achieve shrinkage goal
• Drives and executes all digital sales strategies including ship from store and BOPIS within the store

Qualifications:

Four-year college degree or equivalent experience preferred

Required Skills:

• Passion for product, brands, fashion and trends
• Effective written, verbal and presentation skills
• Strong interpersonal and communications skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Excellent time management skills
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

Preferred Skills:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability
• Serve as a Pacsun advocate in the industry and marketplace
• Recruit, identify, develop, and retain talent that delivers performance excellence
• As a manager, serve as a leader of company culture, norms, and conduct
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction

Pay range and compensation package:

Salary Range: $28 - $32

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

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