Job Description

We have mutiple locations For this role

Job Title : Customer Service Representative 2

Locations (On-site – Arizona)

Candidates may be assigned to any of the following locations based on business needs:

• Flagstaff, AZ
• Surprise, AZ
• Phoenix, AZ
• Glendale, AZ
• Prescott Valley, AZ
• Chandler, AZ
• Tucson, AZ
• Douglas, AZ
• Benson, AZ
• Sierra Vista, AZ

Local candidates only. Resumes must clearly state the candidate’s current location.

Position Type

Staff Augmentation | Full-Time (40 hours/week)

Day Shift: 8:00 AM – 5:00 PM

Position Summary

The Customer Service Representative 2 performs journey-level customer service duties involving direct interaction with the general public. This role requires handling customer inquiries, resolving complaints, providing eligibility and program information, and maintaining accurate records. The position may require discretion when releasing information and resolving complex customer issues by applying established policies and procedures.

Key Responsibilities

• Provide customer service support via phone and in person
• Respond to inquiries related to licenses, registrations, permits, programs, or services
• Resolve customer complaints and service or billing issues
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Research policies and procedures to resolve customer issues effectively
• Complete contract forms, address changes, service discontinuance orders, and other documentation using computer systems
• Determine service charges, collect payments or deposits, and arrange billing when applicable
• Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required
• Refer unresolved or complex issues to appropriate departments
• Notify customers of claim investigation results or service adjustments

Required Skills

• Proven customer service experience
• Ability to follow established guidelines and procedures
• Strong problem-solving skills, especially in resolving difficult customer complaints
• Effective verbal and written communication skills
• Basic computer and data entry skills

Preferred Skills

• Bilingual (English/Spanish preferred)

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