Job Description

Customer Service Representative

Location: Milwaukee, WI — Fully Onsite

Hours: 8:00am – 4:30pm, Monday–Friday

Compensation: $19–22/hour

Benefits: For eligible employees, Medical, Dental, & Vision Insurance available and 401(k)

Overview

This role serves as a primary point of contact for customers while supporting daily customer service operations. The position is responsible for processing customer orders, identifying customer needs, providing product information and suggestions, and assisting with the resolution of customer issues. This role plays an important part in delivering a professional, responsive customer experience in a fast-paced, in-office environment.

Key Responsibilities

• Process customer orders received by phone, email, fax, or mail
• Interpret customer requirements by checking product availability, providing specifications, and recommending appropriate products
• Introduce new or alternative products when applicable using proactive selling techniques
• Respond to customer inquiries and resolve issues
• Follow up with customers regarding order status and resolution
• Negotiate and process resolutions
• Provide assistance and price quotes and complete required documentation to place orders into production

Required Skills & Experience

• 3+ years of recent high-volume call center experience
• Ability to calculate discounts and percentages and apply basic algebra concepts

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