Job Summary:
The Ecommerce Fulfillment Analyst is responsible for day-to-day e-commerce order resolution through dropship and 3PL channels, and dropship vendor compliance and onboarding. The candidate will work closely with our 3PL & dropship partners, vendors and internal teams including Merchandising, Customer/VIP Experience and Product/Engineering to maintain a high level service to Olivela customers. The ideal candidate is process oriented with a high attention to detail, excellent communication, and a strong work ethic.
Reporting Relationships:
Individual Contributor; reports to the Director of Ecommerce Fulfillment
Essential Functions:
· Manage day-to-day 3PL & dropship vendor compliance, and partner to resolve issues (including, but not limited to shipping, fulfillment, and inventory feeds)
· Work with Director of Ecommerce Fulfillment and technical partners in vendor onboarding, training, and relationship management
· Ensure all vendors are delivering best in class Olivela brand experience on all orders
· Work with cross-functional internal partners to understand global business needs and support standardization, program development and expansion
· Deliver regular, and ad hoc reporting/analysis to support the ecommerce fulfillment department and company initiatives
· Drive dropship vendor performance improvement on compliance scorecards through communication and training support with vendors
Specialized Skills and Knowledge:
Key Competencies:
1. Communication : Strong written and spoken communication
2. Initiative : A self-starter and team contributor who can work autonomously on projects within a given directive
3. Adaptability : Highly flexible and adapts well to a rapidly changing environment, and multi-tasking
4. Work Standards : Strong eye for detail, well organized, strives for a high level of accuracy, and excellent work ethic
Compensation: This role offers a base salary range of $60,000–$65,000 per year plus benefits.
We kindly ask that applications be emailed to hr@olivela.com
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