Job Description

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette’s tour series. Each coordinator’s goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests.

Primary Functions:

• Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation.
• Calculate pricing for all air reservations created to ensure appropriate margins are met.
• Work all special requests made on retail reservations in a timely manner.
• Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met.
• Verify that the reservation was priced correctly according to our contracts.
• Verify that the flights chosen meet all time restrictions on the package our customers are booked on.
• Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy.
• Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked.
• Process Frequent Flyer information over to the airline.
• Coordinate any changes on retail air reservations and provide a timely turn around on those requests.
• Assist with re-protecting passenger’s air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
• Research all service issues and determine best action for recovery resolution and report back to Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead.
• Maintain clean, organized, and neat work environment at all times.

Knowledge and Skills:

• Bachelor's degree preferred but not necessary
• Two years of experience desired that is directly related to the duties and responsibilities specified.
• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience
• Ability to work as part of a Team environment
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity
• Ability to analyze and solve problems.

Pay range starting at $19.50/hr

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