Call Center Manager Job at Confidential, Everett, WA

bUl6SDNwbXovWS9weThTaE8zdDN3MFU0VGc9PQ==
  • Confidential
  • Everett, WA

Job Description

Overview

The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.

Key Responsibilities

  • Lead daily operations across customer service, dispatch, and install coordination teams
  • Drive booking rates, conversion performance, and customer experience metrics
  • Develop and execute operational strategies aligned with growth and revenue targets
  • Coach and develop supervisors and team leads; manage teams of 15–20+ employees
  • Oversee workforce planning, reporting, and performance management
  • Optimize CRM and call center technology, including ServiceTitan
  • Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery
  • Serve as escalation point for high-impact customer issues

Qualifications

  • Experience managing a $20M+ call center operation
  • Background in dispatch, customer service, and install coordination in the trades
  • Experience in construction or skilled trades
  • Proven leadership of 15–20+ person teams
  • Strong reporting and performance management skills
  • Experience with ServiceTitan and Microsoft Office

Expectations

  • In-office role, Monday–Friday (minimum 8 hours/day)
  • Hands-on, reliable leader available during team working hours

Benefits

  • Medical, dental, vision
  • 401(k) with company match
  • Collaborative Team Environment with professional development opportunities

Job Tags

Work at office, Monday to Friday,

Similar Jobs

Judge Consulting Group

Industrial Engineer Job at Judge Consulting Group

 ...Overview We are seeking a highly analytical and detailoriented Industrial Engineer to join our team. In this role, you will work closely with the Manufacturing Engineering (ME) team to design efficient floor layouts, optimize people and process flows, and drive continuous... 

Flexton Inc.

Front End Full Stack engineer (only W2) Job at Flexton Inc.

 ...accessibility best practices , and end-to-end test automation. The ideal...  ...high-quality, user-centric web applications. Key Responsibilities Develop, enhance, and maintain web applications...  ...standards (WCAG) across all front-end features. Build and maintain... 

Bullpen

Loan Processor Job at Bullpen

Loan Processor (Entry-Level to Early Career)&##128205; Birmingham, AL (In-Office) &##127970; Private Credit / Real Estate Lending Platform Were partnering with a growing private credit and real estate lending platform that is expanding its loan operations team ...

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...days per week. Pay and bonus potential~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of New Castle, IN. Minimum 3 months of Class A driving experience. Additional benefits ~ Opportunity... 

Natixis Corporate & Investment Banking

Network and Security Engineer - VP Job at Natixis Corporate & Investment Banking

 ...is seeking a dynamic and experienced Vice President of Network Security to lead and enhance our network security infrastructure across...  ...that protect our systems while mentoring a talented engineering team. The job responsibilities include, but are not limited,...