Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who listens and leads with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world.
Our Member Service Representative team is responsible for the following:
• Delivering exceptional member support experiences
• Actively listening to member inquires/requests and respond with care via phone and email
• Serving as product knowledge experts including benefit coverage to members
• Building relationships and partnering with other departments to verify member requests regarding claims, payments, transport and enrollment
• Notating member accounts to ensure information is up-to-date
• Assisting with member fulfillment requests as needed
• Maintaining knowledge of current department standards and processes
Requirements
• 2+ years of prior customer service experience
• Basic data entry and computer skills
• Clear and respectful phone presence
• Ability to work onsite Monday-Friday at our Fort Lauderdale office
• High school diploma or GED equivalent
NAPCO Media (), a subsidiary of PRINTING United Alliance (), is a fast-paced B2B media organization serving the printing, retail, and nonprofit industries. We specialize in the creation and cross-channel distribution of exceptional content on print and digital platforms...
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