Job Description

We have multiple openings for Customer Service Representatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you!

This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all University programs.

Schedule : Mon-Fri 8am-5pm CST schedule

Pay : The starting pay range will be between $19-20/hr and we promote career progression opportunities

Work Model: Hybrid (Mon-Thurs in-office, Fridays remote)

Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Day in the Life:

• Communicate with students and faculty via inbound phone calls regarding status of compliance documents
• Review/approve/reject compliance documents and advise on overall compliance
• Meet and exceed expected service level agreements and key performance indicators for individual and team goals
• Communicate professionally in a written format via cases with students and faculty regarding compliance questions
• Enter data into internal systems regarding dates and results of student screenings
• Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance
• Update job aides and process documents
• Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign

Keys to Success:

• Minimum 3 years customer service experience with a focus on customer satisfaction and one-contact resolution required
• 1-3 years equivalent experience working in an educational institution is a plus
• Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels
• Ability to successfully balance multiple tasks simultaneously with competing deadlines
• Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner
• Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel
• Strong problem-solving and analytical skills required
• Healthcare experience/medical terminology with basic knowledge of immunizations is a plus

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