Job Description

We are seeking a dynamic Director of Food & Beverage to join our leadership team and shape the future of our food, beverage, and service operations by elevating every guest touchpoint through exceptional culinary, beverage, and service standards across all hotel outlets. As a key executive leader you will motivate and inspire across departments while contributing strategically to the hotel’s overall vision and success.

Hotel Description

Buffalo Marriott LECOM HARBORCENTER, managed by Shaner Hotel Group is a top-rated Marriott property recognized for its exceptional guest satisfaction in 2016, 2017, 2018, 2019, 2021, and 2022, ranking #1 in North America. Located in the HARBORCENTER complex, the hotel provides excellent access to downtown Buffalo's best attractions. Buffalo Marriott LECOM HARBORCENTER has 205 guest rooms that includes ten corner suites and a 19th floor presidential suite with stunning lake Erie and Buffalo skyline views. Approximately 6,000 sq feet of meeting space with 3 break out rooms, executive boardroom with floor to ceiling windows and built in audio visual. Panorama on Seven restaurant is located on 7th floor with downtown Buffalo view serving breakfast , lunch and dinner with exciting cocktail and beverage menu. More information about hotel and restaurant can be found in below links.

Role Description

• Lead all Food & Beverage operations including outlets, culinary, and Banquets & Catering with a focus on quality, flow, and presentation.
• Drive revenue, profit, and market differentiation through strategic planning, reconcepting of the Commoner, and trend-driven innovation.
• Partner with the Executive Chef to ensure exceptional food quality, menu development, and consistent execution.
• Collaborate with Sales & Marketing to create impactful programming, activations, and proactive promotion of F&B offerings.
• Champion guest satisfaction through service excellence, feedback management, and prompt resolution of concerns.
• Develop and manage budgets, forecasts, pricing strategies, and financial controls to achieve revenue and cost targets.
• Recruit, train, schedule, and lead high-performing teams while fostering a respectful, performance-driven culture.
• Coach, evaluate, and develop associates with clear expectations, performance management, and growth opportunities.
• Oversee procurement, inventory, safety, sanitation, and asset condition in partnership with Facilities.
• Represent the property through community engagement, media opportunities, and cross-departmental leadership support.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree in Hotel/Restaurant Management or Hospitality is preferred.
• Position requires 5+ years of Food & Beverage management experience. Minimum 3 years' experience as a Restaurant General Manager or Director of Food and Beverage is preferred.
• Strong knowledge of Food & Beverage operations, product and preparation techniques.
• Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, revenue generation, owner relations and P&L management.
• Ability to read, understand and analyze financial statements and have the ability to speak to the results of those financials.
• Strong communications skills, both written and verbal.
• Natural leadership qualities with the ability to inspire a team and provide mentoring and development opportunities to high-potential talent.
• Able to effectively deal with difficult situations and people while exhibiting integrity and professionalism.
• Ability to work entire shift standing and/or moving in Banquets, Outlets and Kitchen areas, as needed.
• Flexibility to work varied shifts including evenings, weekends, and holidays.

What’s in it for you?

• Annual bonus program(based on multiple categories)
• Hotel discounts at Marriott branded properties worldwide
• Complimentary stays at Shaner Hotel owned and managed hotels employee discounts
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match.
• Ability to grow your career and transfer from one property to another
• And more!

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