Job Description

Director of Operations

Greensburg, PA

JK Executive Strategies is proud to partner with a growing, patient-focused dental practice in search of a Director of Operations to join its team. The Director of Operations will serve as the essential link between the CEO’s vision and the consistent, high-quality execution required across multiple offices. This is a unique opportunity to step into a role where operational excellence, people development, and culture-building are as important as performance outcomes.

This individual will take ownership of creating the systems, structure, and leadership support necessary for sustainable scalability. With responsibility spanning multi-site operations, HR leadership, onboarding and training, compliance, financial oversight, and team development, the Director of Operations will shape the framework that enables the organization to grow intentionally and successfully. The ideal candidate is a builder—someone who thrives in a fast-growing, mission-driven environment and is energized by the opportunity to elevate processes, people, and performance across a thriving dental practice.

Responsibilities

• Translate CEO directives into actionable plans and ensure alignment and execution across all locations.
• Design, implement, and maintain scalable systems that enable the organization to grow seamlessly into additional locations or service lines.
• Build and lead the company-wide onboarding and training infrastructure to ensure new hires and leaders are developed quickly, effectively, and consistently.
• Oversee and support Practice Managers to ensure consistent operations and exceptional patient experiences.
• Standardize and optimize systems, policies, and procedures across locations.
• Lead HR functions: recruiting, hiring, onboarding, training, retention, and performance management.
• Establish and maintain pay structures, compensation reviews, and scorecard-driven progression frameworks.
• Develop clear career pathways and leadership pipelines to support organizational expansion.
• Build and nurture a culture of respect, accountability, and opportunity across the organization.
• Coordinate with marketing to execute growth campaigns aligned with CEO strategy.
• Monitor financial and operational performance metrics across all offices (production, collections, expenses, patient flow).
• Oversee compliance for all locations, providers, and equipment.
• Manage accounts payable and budgets in collaboration with CEO.
• Conduct weekly operational meetings with PMs and ensure both upward and downward communication flows effectively.
• Report weekly scorecards and performance summaries to the CEO with recommended adjustments.

Requirements

• Bachelors degree required, Masters degree preferred.
• 5–10+ years of multi-site operational leadership, preferably within dental environment.
• Demonstrated ability to translate executive vision into actionable operational plans.
• Proven success in building scalable systems, processes, and SOPs across multiple locations.
• Experience leading core HR functions including recruiting, hiring, onboarding, training, retention, and performance management.
• Strong understanding of financial and operational metrics (production, collections, expenses, patient flow, EBITDA, scorecards).
• Prior experience managing and developing leaders, such as Practice Managers or multi-unit managers.
• Familiarity with compliance requirements within healthcare or similarly regulated industries.
• Background in managing accounts payable, budgeting, and working closely with executive teams.

Salary Range

• 100-110k + variable compensation

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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