We are seeking an Operations Specialist / Coordinator to support day-to-day freight forwarding operations during the U.S. launch phase.
This role will work closely with the U.S. Director and collaborate with Japan headquarters and the Thailand team.
Handle day-to-day freight forwarding operations (Ocean / Air / Import / Export)
Coordinate shipments, documentation, and delivery schedules
Communicate with customers, vendors, carriers, and overseas offices
Monitor shipment status and resolve operational issues as they arise
Support operational process setup during the U.S. branch launch phase
Assist with internal coordination and reporting as needed
Experience in freight forwarding or logistics operations (flexible depending on skill set)
Basic to solid knowledge of Ocean and/or Air Import & Export operations
Business-level English communication skills (required)
Legal authorization to work in the U.S.
Ability to work on-site in the Los Angeles area
3–5 years of logistics or freight forwarding experience
Experience handling both import and export operations
Japanese language skills or familiarity with Japanese business culture
Experience working with overseas offices or international clients
We are looking for someone who:
Is detail-oriented and reliable in daily operations
Communicates clearly and proactively
Is comfortable asking questions and seeking clarification
Takes responsibility and follows through on tasks
Enjoys working in a collaborative, team-oriented environment
Can adapt to change in a growing, launch-phase organization
Standard business hours: Monday–Friday, 9:00 AM–6:00 PM
Potential flexibility in work style as the organization grows
Benefits to be discussed (health insurance, PTO, etc.)
To be a Knot that connects people and nations—
bridging Japan and the United States by supporting sustainable business and cross-border collaboration.
Be part of a U.S. business launch from an early stage
Work closely with leadership and gain broad operational exposure
Grow with a global logistics company that values communication and trust
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