Job Description

IT Support Level 2 Role

Key Responsibilities

• Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
• Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
• Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
• Perform basic system administration tasks and support local network and telephone issues.
• Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
• Provide hardware and software support across the organization, including remote offices.
• Manage inventory and purchasing of technology assets.
• Physically lift and move computers, monitors, and servers as required.
• Work professionally with all levels of the organization in a service-oriented manner.
• Offer onsite support and assist remote offices as required.

Required Skills and Qualifications

• Experience troubleshooting Windows and Apple desktops, laptops, and mobile devices.
• Proficiency in Adobe software and Microsoft Office suite.
• Printer support experience.
• Background in purchasing and asset management.
• Familiarity with ticketing systems is preferred.

Preferred Skills

• Advanced network problem-solving abilities.
• Knowledge of RingCentral, VMWare, AWS, Switches, Wireless Access, APC, Dell servers, and Linux.

Required Social Skills

• Friendly demeanor and excellent phone etiquette.
• Effective time management and organizational skills.
• Ability to learn and adapt quickly in a dynamic environment.
• Capable of working both independently and as part of a team.

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