Primary Responsibilities:
• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendor to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.
Preferred Experience:
• Mortgage servicing exp is MUST.
• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
• Preferred 1+ years of management/supervisory experience
• Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing
• Adhere to turn time commitments while working in a high-volume environment
• College degree preferred
...Position Summary: The Phase 2 drivers are expected to be able to safely operate a tri-axel straight truck and tractor-trailer tandems. Truck routes are within state-lines and vary day by day. Additional tasks include but are not limited to: performing DVIR of vehicles...
Title: Pega LSA Mode : Fulltime Location: Irving, TX- Hybrid Pega LSA JD: ~ Must have Pega CSSA certification. Pega LSA certification is preferred. ~ Bachelors degree in computer science, Information Technology, or a related field. ~10+ years of experience...
...Eugene's utility pole products (including a 1-minute video overview), visit our product page: Position Summary The Environmental, Health & Safety Supervisor at Stella-Jones in Eugene is responsible for ensuring Health and Safety compliance at the facility as well...
...all aspects of a physicians career. TPMG is recruiting for Virtual Care Physician Opportunities - Adult Psychiatry (Outpatient) in... ..., research, mentorship, physician leadership, and community service. EXTRAORDINARY BENEFITS: (24 - 40 Hours/Week Required) Competitive...
Warehouse Associate JOB-10045489 Anticipated Start Date Dec. 18, 2025 Location Roswell, GA Type of Employment Contract Employer Info Our client is a provider of electrical, industrial, communications, maintenance, repair and operating...