Primary Responsibilities:
• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendor to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.
Preferred Experience:
• Mortgage servicing exp is MUST.
• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
• Preferred 1+ years of management/supervisory experience
• Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing
• Adhere to turn time commitments while working in a high-volume environment
• College degree preferred
...Core Web Vitals and factors influencing web application performance. Preferred: Ability to plan, design, and implement large technical projects. Experience with large-scale e-commerce platforms. Familiarity with Config- or Server-Driven UI architecture....
...Overview We are seeking a dependable and safety-focused CDL Driver to join our growing team. In this role, you will transport... ...Provide excellent customer service when interacting with clients or contractors Qualifications Valid CDL Class A Minimum of 2 years...
Job Description This is a remote position. As the PHP/Wordpress Developer of our Agency, you will be responsible for designing and implementing new features and functionality on websites and platforms. You will establish and guide the websites architecture, ensure...
...We're immediately hiring Delivery Driver in our Horseheads, NY Warehouse! In this role, you'll help transport products from the distribution... ...is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.~...
...Driscoll Childrens Hospital Pediatric Neurologist/Epileptologist Job Overview: Driscoll Childrens Hospital is seeking a board... ...provide both inpatient and outpatient care for children with neurologic conditions, with a focus on the diagnosis and treatment of epilepsy...