Job Description

About the Company

BEYOND Hospitality has been appointed by Qatar Airways to deliver the Qatar Airways Holidays (QRH) Tour Operator Program for the FIFA World Cup 2026™, providing a white-label travel services solution comprising flights, accommodation, ground transportation, match tickets and potentially other ancillary services.

About the Role

The role requires coordination of ticket-inclusive travel packages in compliance with Qatar Airways Holidays’ and Event regulations and policies. In parallel, the Travel Services department will also be managing a ticket exclusive travel package for the FWC26 which will be marketed to 3rd party organisations and sales agents across the world, under the Beyond brand. The Travel Services Program Coordinator supports the Tour Operator Program delivery by combining travel services industry expertise with PMO discipline and advanced Microsoft Office 365 and Excel automation skills.

Responsibilities

• Support delivery of the full tour operator program lifecycle from initiation through closure, applying PMO best practices, principles, processes, and governance.
• Develop/ maintain supporting PMO documents as needed, including project charters, WBS, and governance documentation.
• Manage change, quality, and control processes, maintaining applicable logs.
• Track progress, interdependencies, and milestones across all workstreams, conducting regular health checks to ensure timely delivery.
• Coordinate cross-functional activities between Travel Services and other functional departments and assist with the communication of any activity, outcomes or decisions.
• Where appropriate, set up and lead cross functional project meetings.
• Monitor KPIs and operational metrics, preparing concise status reports for steering committees.
• Facilitate effective information flow, program meetings, action tracking, and follow-through.
• Coordinate program deliverables across multiple geographies and time zones, ensuring alignment with local operational requirements.
• Leverage tour operator/ travel services expertise across flights, accommodation, and ground transport to work with the subject matter experts to identify operational gaps and implement solutions.
• Support development of travel services commercial and operational procedures and workflows, in conjunction with the head of these areas and Program Director, as needed.
• Work with Travel Services to develop a plan to apply industry best practices to enhance program delivery and customer experience.
• Support compliance monitoring and service-level adherence.
• Support operational readiness planning for event-time service delivery.
• Build and maintain Excel-based tracking systems with automation for travel services operations.
• Create dashboards consolidating data from multiple sources.
• Maintain risk registers, KPIs, and program health metrics to support performance monitoring.
• Ensure data accuracy and consistency across all documents and reporting platforms.
• Monitor compliance with project obligations and Qatar Airways Holidays policies, escalating risks as necessary.
• Review existing workflows to identify opportunities for automation, efficiency, and simplification.
• Design collaboration structures that maximize efficiency information dissemination.
• Implement SharePoint architectures and Power Automate workflows.
• Document processes for consistent execution and monitoring.

Qualifications

• Proven experience in project coordination or management, with a strong understanding of project management methodologies and tools.
• Experience in tour operator/ travel services/ product operations.
• Knowledge of either tour operator requirements, operations, group travel management, travel services and packages preferred.
• Project management certification (CAPM, PMP) preferred.

Required Skills

• Skilled in project management tools and software.
• Proficient in Office 365, including SharePoint, Power Automate, and Teams governance preferred.
• Advanced Excel such as VBA, macros, complex formulas, Power Query a bonus.

Preferred Skills

• Strong organizational skills with the ability to manage multiple workstreams, priorities, and deadlines concurrently.
• Exceptional attention to detail while maintaining a strategic perspective and translating complex requirements into structured, actionable outcomes.
• Analytical and proactive in problem-solving and risk management.
• Solutions-focused with a strong sense of ownership and accountability.
• Resilient and adaptable, thriving in fast-paced, agile, deadline-driven environments and performing under pressure.
• Collaborative team player with excellent interpersonal skills.
• Excellent written and verbal communication skills.

Pay range and compensation package

Working hours 09:00 – 18:00 Monday-Friday. Due to the nature of the business, the candidate will be required to work after hours and on weekends as required and be available for long hours during events, including weekends and holidays.

Equal Opportunity Statement

Provide full support to BEYOND in meeting deadlines which require input. Manage and treat all matters of a confidential nature, oral or written, with tact and discretion. Demonstrate a positive attitude to all colleagues and team members. Work collaboratively with the wider BEYOND Hospitality and BEYOND Accommodation Team. Follow all policies and procedures related to absence, sickness, business travel and expenses, and ensure compliance within the agreed timeframe. Understand and strictly adhere to the Rules & Regulations established in the Company Handbook, and other internal BEYOND Hospitality policies and procedures. This role will require regular travel to event locations, host city venues and off site project meetings.

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