Customer Service Representative 2
Benson, AZ (Onsite)
( multiple locations available: Prescott Valley, Phoenix, Glendale, Chandler,Tucson, AZ, Douglas, AZ,Benson, AZ, Sierra Vista, AZ )
12 months
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience
Preferred Skills
Bilingual
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