Job Description

Job Summary:

The Operations Manager, Neurology, is responsible for day-to-day operational oversight of the Neurology service line. In conjunction with operational and clinical leadership, they are responsible for effective implementation of new programs, ongoing management of existing programs, and ensuring continuous outstanding services for all Neurology programs.

Essential Duties:

· Service Line Management

o Works closely with the Stroke Program Coordinator to:

• Implement and enforce service line specific policies and procedures
• Implement service line specific measurement systems to manage program performance
• Create and execute action plans for service improvement based on the results of the measurement systems that were developed
• Aggregate and communicate various metrics relevant to service line to clinical and operational leadership

o Stays informed of internal and external factors that could impact service line

o Collaborates with Medical Directors and Vice President of Clinical Services to enhance, implement, and revise service line specific clinical initiatives

o Identify and recommend improvements to the way the service line is operationalized

o Collaborates with clinical and operational leaders in the development and delivery of services to ensure alignment with patient needs, client contracts, and operational plans.

o Continuously evaluates service quality from an operational perspective

Supports corporate initiatives and special projects as needed.

· Program Management

o Accountable to manage successful telemedicine program implementations

• Plans, executes and finalizes projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors/consultants in order to deliver projects according to plan.
• Defines project initiatives and oversees quality control throughout the project lifecycle.

o Drives collaboration with internal teams

• Works with Licensing and Credentialing to effectively prioritize providers
• Interfaces with Business Development to understand the pipeline of new programs
• Manages programs in tandem with the Clinical Services team

o Ensures new program implementations are tailored to the needs of service line

o Establishes and maintains effective working relationships with physicians and clients

o Maintains oversight of the physician onboarding process for service line

o Manages programs post go-live and directs team regarding necessary changes or improvements to specific programs

o Build relationships with clients based on trust and respect and act as a client advocate to ensure they are receiving the highest level of service

o Identifies expansion opportunities and potential partners

o Participates in Administrator on Call Rotation

Required Knowledge, Skills, and Abilities

· Microsoft Office Suite

· Solid communication skills, both written and verbal

· Excellent problem-solving skills and the ability to multi-task

· Solid ability to make confident decisions

· Ability to lead others and drive for results

· Strong ability to follow through and high attention to detail required

· Flexibility and willingness to take on new tasks with guidance

· Patience, persistence, and a good attitude

Education and Experience

· Bachelor’s degree or other equivalent experience

· 3+ years Healthcare experience required

· 3+ years Project management experience required

· Experience working with a Neurology practice required

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