Job Description

Cyber & Infrastructure Security Lead (This is a direct hire with our customer, no 3rd party or applicants requiring a visa or on an H1B or student visa) Must be able to reside in Jonesboro, Arkansas

Location: Jonesboro, Arkansas (Full-Time / Onsite)

We’re seeking a skilled and experienced Cyber & Infrastructure Security Lead to oversee cybersecurity, infrastructure security, and IT service operations across the organization. This role blends strategic leadership with hands-on execution — perfect for someone who can strengthen enterprise security posture, enhance ITSM processes, and lead incident response with confidence.

Role Overview

The Cyber & Infrastructure Security Lead will manage the full lifecycle of infrastructure and cybersecurity initiatives, including network and cloud security, endpoint protection, risk management, IT Service Management (ITSM) alignment, and Service Desk operations. You’ll be the key point of accountability for ensuring operational resilience, compliance, and continuous improvement across all security domains.

Key Responsibilities

Cybersecurity Leadership

• Develop and execute security strategies, policies, and standards.
• Oversee secure network architectures, firewalls, VPNs, IDS/IPS, and endpoint protection.
• Lead incident response, threat detection, and vulnerability management.
• Conduct regular risk assessments and ensure compliance with NIST, ISO 27001, and related frameworks.
• Manage vendor and third-party security evaluations.
• Drive continuous improvement by identifying emerging threats and adopting modern security tools.

IT Service Management (ITSM)

• Lead ITSM process integration across Incident, Problem, Change, and Configuration Management.
• Ensure IT services are resilient, continuously monitored, and compliant with security standards.
• Collaborate with IT teams to align change management and security operations.
• Develop SLAs and performance metrics for infrastructure and security incident response.

Service Desk Leadership

• Oversee day-to-day Service Desk operations with a focus on secure and efficient incident handling.
• Ensure proper escalation, categorization, and prioritization of security-related tickets.
• Provide training and awareness programs for service desk teams on security practices.
• Maintain documentation and knowledge bases for consistent response and resolution.

Qualifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience).
• 7–10 years of experience in cybersecurity and infrastructure security, including at least 3–5 years in a leadership role.
• Proven experience managing hybrid or cloud environments (AWS, Azure, GCP).
• Hands-on familiarity with ITSM frameworks such as ITIL.
• Strong communication and leadership skills, with the ability to drive cross-functional initiatives.

Preferred Certifications

• CISSP, CEH, CCSP, or similar credentials.
• ITIL Foundation or higher certification.
• Experience supporting ERP systems such as Epicor Kinetic is a plus.

Ideal Candidate

You’re strategic yet hands-on — capable of leading security initiatives, managing cross-functional teams, and making smart, risk-based decisions. You thrive under pressure, communicate clearly, and have a passion for protecting systems and data through strong operational discipline.

Cyber & Infrastructure Security Lead (This is a direct hire with our customer, no 3rd party or applicants requiring a visa or on an H1B or student visa) Must be able to reside in Jonesboro, Arkansas

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