Job Summary
The Multi-Unit General Manager (“GM”) is responsible for building, operating, and leading a world-class portfolio of Go Greek Yogurt locations. This role will be pivotal in the launch and oversight in the initial 3–5 stores, with plans for ultimately up to 10, ensuring exceptional guest experience, strong financial performance, operational consistency, and disciplined execution of the Go Greek brand.
The GM directly manages store-level leadership, supervises teams across multiple units, builds community relationships, and ensures every location meets the highest standards of quality, hospitality, cleanliness, and performance. This is a hands-on operational leadership role requiring excellent judgment, people development, financial competence, and the ability to operate in a high-growth, fast-moving environment.
Core Responsibilities
1. Multi-Unit Operational Leadership
• Strategic decision making and leadership for the NYC market launch!
• Oversee daily operations of several Go Greek stores across Manhattan.
• Maintain spotless operations: cleanliness, food safety, product quality, merchandising, and
guest hospitality.
• Conduct regular store visits, audits, and check-ins to ensure brand consistency.
• Ensure each store executes all SOPs and meets company standards, including service speed,
portioning accuracy, freshness, and overall guest experience.
• Striving for maximum financial performance in each location.
2. Financial Performance & P&L Ownership
• Own store-level P&L performance for each location.
• Diagnose performance issues quickly and create action plans to improve revenue, labor
efficiency, COGS control, and waste management.
• Grow average transaction value and total revenue through upselling, local marketing, and
operational initiatives.
• Manage labor schedules to meet budget while maintaining peak service quality.
• Review KPI dashboards, sales reports, and labor/COGS reports weekly.
3. Team Leadership & Development
• Recruit, train, inspire, and manage store-level leadership teams.
• Build a culture of hospitality, accountability, and pride in the Go Greek brand.
• Coach Assistant GMs, Shift Leads, and frontline team members to ensure consistent
performance.
• Handle performance management: feedback coaching, corrective action, and terminations
when needed.
• Identify high-potential team members and develop them for future leadership roles.
4. Hiring, Staffing & Scheduling
• Ensure all stores are fully staffed with high-quality team members.
• Oversee recruitment for new stores and seasonal needs.
• Approve all schedules and timecards in compliance with NYC regulations.
• Maintain strong pipeline of talent through proactive recruiting and referrals.
5. Inventory, Ordering & Supply Chain
• Own inventory management across all locations: ordering, vendor management, waste control,
and compliance with Go Greek systems.
• Ensure accurate weekly inventory counts and tight control of high-value or perishable items.
• Maintain relationships with distribution partners and escalate supply issues quickly.
6. Guest Experience & Community Engagement
• Champion hospitality across all stores.
• Maintain or exceed brand NPS targets.
• Celebrate positive customer feedback and immediately address negative feedback.
• Build local community partnerships to drive brand awareness and foot traffic.
• Ensure every guest receives a clean, friendly, premium Go Greek experience.
7. Compliance, Safety & Standards
• Ensure compliance with NYC health codes, labor laws, food safety standards, and Go Greek
policies.
• Guarantee all stores maintain “A” health inspection ratings.
• Maintain accurate documentation and reporting for compliance, training, and safety.
8. Strategic Initiatives & Growth
• Support new store openings: hiring, training, pre-opening checklists, and opening-day
operations.
• Provide operational insight to ownership on expansion, menu development, promotions, and
operational improvements.
• Help refine and implement new SOPs, systems, and processes to support multi-unit scale.
Qualifications & Competencies
• 3–5 years of hospitality operations experience, including multi-unit or multi-department
leadership.
• Experience managing P&Ls, inventories, labor budgets, and operational KPIs.
• Proven ability to build high-performing retail or hospitality teams.
• Highly organized, detail-oriented, and action-driven.
• Strong communication and interpersonal skills.
• Ability to work independently while coordinating across multiple teams.
• Comfortable operating in a high-growth, entrepreneurial environment.
• Proficiency in scheduling systems, POS, inventory platforms, and basic Microsoft Office tools
Work Expectations
• Full-time schedule
• Availability to work two peak days (Friday, Saturday, or Sunday).
• Travel between stores required daily.
Company Values
• Pursue Excellence: Deliver premium quality and hospitality in everything we do.
• Start Smart: Take proactive steps every day that move the business forward.
• Make Guests Smile: Create joy through warmth, precision, and personalized service.
• Win Together: Support one another, communicate clearly, and act as one team.
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