Senior Data Analyst Job at KellyMitchell Group, Stamford, CT

bkl6SzI1KzYrNERxenNPbU8zNTh3RVkvUWc9PQ==
  • KellyMitchell Group
  • Stamford, CT

Job Description

Job Summary:

Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut.

Duties:

  • Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels
  • Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies
  • Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements
  • Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements
  • Perform data validation to ensure accuracy, consistency, and reliability of reporting
  • Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service
  • Optimize chatbot and conversational IVR flows using data insights
  • Track and report on overall and initiative-level success rates for conversational experiences
  • Integrate structured and unstructured data sources to support self-service analytics

Desired Skills/Experience:

  • 3+ years of experience in data science, analytics, business intelligence, or a related field
  • Strong proficiency in SQL and Python for Data Analysis
  • Experience with Power BI, Tableau, or similar BI tools
  • Ability to analyze trends, identify anomalies, and uncover root causes
  • Strong problem-solving skills and ability to work independently
  • Experience collaborating with BI teams and working with relational databases
  • Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences
  • Experience with Python and machine learning frameworks
  • Familiarity with chatbot technology, conversational AI, and customer journey analytics
  • Experience with API integrations and GraphQL
  • Exposure to cloud-based data environments such as: AWS, GCP, Azure
  • Project management experience, including tracking initiatives and milestones

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position is between $44.00 and $56.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area,

Similar Jobs

Sparks Group

Call Center General Manager Job at Sparks Group

 ...Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery...  ...service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing... 

Russell Tobin

Customer Service Representative Job at Russell Tobin

 ...Representative to support distributors across North America, including Canada. This role is ideal for someone who thrives in a fast-paced call center environment and enjoys problem-solving, multitasking, and delivering excellent service. Position Overview Tier 1 Customer... 

Two Unique Caterers & Event Planners

Executive Chef Job at Two Unique Caterers & Event Planners

 ...Position Summary The Executive Chef is responsible for the overall culinary vision, leadership, and execution of all food operations. This role oversees kitchen production, event execution, recipe development, staff training, food quality, budgeting, and vendor management... 

Triup, Inc.

Bilingual Japanese Real Estate Development Manager (Hybrid / El Segundo, CA) Job at Triup, Inc.

 ...Overview Our client, a U.S.-based real estate development company with cross-border investment activities, is seeking a Bilingual Japanese Real Estate Development Manager to join their U.S. team in El Segundo, CA. In this full-time, hybrid role, you will lead real... 

The Services Group

Oracle Cloud Benefits Job at The Services Group

 ...This position is onsite, 5 days per week in Lewisville, TX. Client will not sponsor a visa Provide functional and technical support for Oracle Cloud HCM application, acting as the Techno-Functional Subject Matter Expert (SME). This includes providing advanced end-user...