Job Description

This role is for a social, energetic, and community-oriented store associate to join our team at the PokéCourt store. As a store associate, you will be assisting and speaking to customers to sell Pokémon singles and sealed products , as well as building and maintaining the PokéCourt community.

This is a fast-paced, creative, and sales-driven role that requires enthusiasm, organizational and effective communication skills. You will be representing the brand, ensuring a welcoming and exciting environment for Pokémon fans of all backgrounds.

Key responsibilities

• Sales & Community Engagement- Engage with customers in-store to provide product recommendations, share knowledge of Pokémon and drive sales. Maintain a fun, welcoming and inclusive atmosphere for all customers.
• Fulfillment - effectively and carefully packaging customer orders to be shipped out by the next business day with clear effort towards enhancing the customer's experience when receiving their package.
• Store Operations - Stock, organize and restock Pokémon singles and sealed products. Complete trade-ins following PokéCourt buying policies. Promote PokéCourt social platforms.

Qualifications

• Energetic and wholesome sales persona - comfortable speaking to customers, maintaining positive and wholesome energy to entertain and engage, and able to create a supportive, inclusive environment to connect with diverse audiences.
• Agile and strong sales acumen - strong mind for sales technique, knowing how to pivot sales strategies quickly based on customer response, upselling when appropriate.
• Strong mindfulness & ability to multitask - able to manage different tasks at the same time, while maintaining close attention to the smaller details of each task (e.g., remembering customers and conversations, keeping track of product and orders)
• Strong customer service skills - ability to provide customer service that is thoughtful, professional, and positive with emphasis on building a strong and wholesome community of collectors and Pokémon fans.
• Pokémon & TCG knowledge - baseline knowledge of Pokémon and ability to identify / discuss / provide guidance to customers on the different TCG sets and products (or fast ability to learn the different Pokémon sets and products), as well as drive and engage in general conversations about Pokémon IP
• Vending/Buying History - ability to use different pricing strategies to purchase, sell or negotiate on cards or sealed products.
• Strong mind for teamwork and community - community-oriented behavior that strives to positively construct and contribute to a positive community environment, able to collaborate well with other team members as well as the broader customer audience.
• Physical ability to lift boxes and cases, as well as unload pallets.

What we offer

• Fun, supportive, creative, and fast-growing work environment at the forefront of Pokémon TCG
• A fun team of collectors and Pokémon enthusiasts who care deeply about the community and prioritize longstanding joy in the collector community over making a quick buck.
• Growth opportunities and increase responsibilities as the business grows.
• Competitive compensation: $20-25 per hour
• Daily lunch or dinner, depending on the shift.
• Healthcare stipend and monthly commuter benefits

About Us

The Poké Court is a small business in the heart of New York City, and our mission is to build a fun Pokémon experience for all fans. We are a woman-owned, minority-owned LGS dedicated 100% to Pokémon TCG, and all employees are Pokémon TCG collectors, players, and fans. As a fast-growing brand, we work to meet the needs of Pokémon fans in NYC and worldwide, while also keeping the community and customer experience at the forefront of our mission. We service customers through our brick-and-mortar shop in Chelsea, our online store thepokecourt.com , and through our daily Whatnot shows. 

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