Refund & Return Policy – Case Elevate Ltd
At Case Elevate Ltd, customer satisfaction is our priority. We take pride in providing high-quality print and design services. Please review our refund and return policy below:
1. General Printing Services (e.g., Business Cards, Stationery, Small Print Items)
- We offer satisfaction guarantees on all small printing items.
- If you are not satisfied with your product due to print errors, defects, or quality issues, we will offer a free replacement.
- Please note: Refunds are not offered for small printing services. Replacement is the only resolution provided.
2. Graphic Design Services (Logos, Branding, Digital Artwork, etc.)
- All graphic design services are non-refundable due to the creative and custom nature of the work.
- Revisions are provided according to the package selected at purchase.
3. Large Format & Custom Printing
- For larger printing projects (e.g., banners, signs, displays), we will replace any product that arrives damaged, defective, or not as approved in the final proof.
- Refunds are only issued if we are unable to deliver the service or product.
4. Eligibility for Replacement
- Any issues must be reported within 7 days of delivery with photographic evidence.
- Products must be unused and in original condition (where applicable).
5. Refunds (Exception Cases Only)
Refunds will only be issued under the following circumstances:
- If Case Elevate Ltd is unable to fulfill or deliver the order.
- If an item is lost in transit and cannot be reprinted or replaced